Refund policy

Returns & Refunds

We want you to be completely satisfied with your Lotus Packaging order. If you're not happy with your purchase, you may return most items within 30 days of delivery for a refund or exchange.

Return Eligibility

Items must be in their original, unopened packaging
Items must be in resalable condition
Custom printed bags are not eligible for return unless there is a manufacturing defect
Pallet orders require pre-approval before return

How to Initiate a Return

Contact us at sales@lotuspacks.com or call (618) 330-2785 within 30 days of delivery
Provide your order number and reason for return
We will email you a prepaid return shipping label
Pack the items securely in their original packaging
Drop off at any authorized carrier location

Return Shipping Address

Lotus Packaging
Attn: Returns Department
1375 Peterson Industrial Dr
Greenville, IL 62246
United States

Refund Processing

Once we receive and inspect your return, we'll notify you by email. Approved refunds are processed within 3-5 business days to your original payment method.

Damaged or Defective Items

If you receive damaged or defective merchandise, contact us within 48 hours of delivery at sales@lotuspacks.com. Include photos and we'll arrange a replacement or full refund at no cost.

Return Shipping Costs

Return shipping is free for standard returns. A 15% restocking fee may apply to orders over $500 returned due to customer preference.

Non-Returnable Items

Custom printed bags (unless defective)
Items returned more than 30 days after delivery
Items not in original packaging
Clearance or final sale items

Questions?